Privacy policy

Last Updated: June 28, 2025

Sundae Bliss (“we,” “us,” or “our”) operates this online store and website, including all related features, tools, content, and services (collectively, the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, interact with, make a purchase from, or otherwise use the Services.

By accessing or using the Services, you acknowledge and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If there is any inconsistency between this Privacy Policy and our Terms of Service, this Policy will govern as it relates to personal information.

1. Personal Information We Collect

“Personal information” means any information that identifies, relates to, describes, or could reasonably be linked to an individual. We collect and process the following categories of personal information:

  • Contact details: Name, billing and shipping address, email address, phone number.
  • Payment and financial information: Credit/debit card numbers, payment method, transaction details.
  • Account data: Login credentials, preferences, profile settings.
  • Order history: Items viewed, purchased, added to cart or wishlist, returns and exchanges.
  • Communication data: Customer support inquiries, messages, reviews, or feedback.
  • Device data: Browser type, IP address, device type, operating system, cookies.
  • Usage data: Site activity, page views, navigation behavior, time spent on pages.

2. How We Collect Information

We collect your personal information through the following sources:

  • Directly from you, when you interact with the Services, create an account, place an order, or communicate with us.
  • Automatically, via your browser or device through cookies, analytics tools, and tracking technologies.
  • From third parties, including service providers, payment processors, advertising partners, and platforms like Shopify and Omnisend.

3. How We Use Your Information

Depending on how you interact with us, we may use your personal information for the following purposes:

a. To Provide and Improve the Services

To process payments, fulfill orders, create and manage your account, communicate with you about your orders, offer personalized product recommendations, and improve user experience.

b. Marketing and Advertising

To send you promotional communications by email or SMS if you opt in. These communications may include special offers, product announcements, cart reminders, or event invitations. You can unsubscribe at any time by clicking the link in the email or replying “STOP” to SMS.

We use Omnisend to manage and deliver these communications. Your contact information is shared with Omnisend and stored securely. For more, see https://www.omnisend.com/privacy.

c. Security and Fraud Prevention

To detect and prevent fraudulent activities, protect our Services, secure payment processing, and comply with applicable laws.

d. Legal Compliance

To comply with legal and regulatory obligations, respond to lawful requests, enforce our Terms, and resolve disputes.

4. Disclosure of Personal Information

We may disclose your information to third parties in the following circumstances:

  • To service providers and vendors, including Shopify, payment processors, fulfillment partners, Omnisend, and IT providers.
  • To marketing and advertising partners, to deliver targeted advertisements or measure campaign effectiveness.
  • To law enforcement or regulators, when required to comply with legal obligations.
  • In a business transaction, such as a merger, acquisition, or sale of assets.
  • With your consent, such as when you use social login or request integration with third-party services.

5. Marketing Consent and Compliance (CASL & SMS)

By subscribing to our email or SMS list, you provide express consent to receive commercial electronic messages (CEMs) as defined under Canada’s Anti-Spam Legislation (CASL).

  • You may unsubscribe from emails at any time using the link in the footer of our messages.
  • You may opt out of SMS by replying “STOP.” Message and data rates may apply.
  • Consent to receive messages is not required to make a purchase.
  • We log all express opt-ins and unsubscribe requests as required by law. You can manage your communication preferences at any time.

Marketing Consent and Compliance (CASL & TCPA)

By subscribing to our email and/or SMS list, you provide express consent to receive commercial electronic messages (CEMs) under Canada’s Anti-Spam Legislation (CASL), as well as promotional text messages as defined under the U.S. Telephone Consumer Protection Act (TCPA), where applicable.

  • By providing your phone number and checking any opt-in box, you consent to receive recurring marketing SMS messages (such as promotions, cart reminders, and product launches) from Sundae Bliss.
  • Messages may be sent via an automatic telephone dialing system or similar technology.
  • Consent is not a condition of purchase.
  • Message frequency may vary. Message and data rates may apply.
  • You may unsubscribe from SMS at any time by replying “STOP” and from emails by clicking the unsubscribe link in the footer of any email.
  • All opt-ins and unsubscribe actions are logged in compliance with legal regulations.
  • You may update your communication preferences at any time.

We use third-party services (such as Omnisend) to manage and send these communications. Your information is handled securely and in accordance with their privacy practices. Learn more: https://www.omnisend.com/privacy

6. Shopify Relationship

Our store is hosted by Shopify, which may process your personal information in accordance with its Shopify Privacy Policy. Shopify may also use aggregated data from your interactions for its own purposes. You can exercise privacy rights related to Shopify data directly via Shopify’s Privacy Portal.

7. Third-Party Links

Our Services may contain links to other websites or platforms. We are not responsible for their content, privacy practices, or terms. We encourage you to review their respective policies before providing any personal information.

8. Children’s Privacy

Our Services are not intended for children or minors under the age of majority in your province or jurisdiction. We do not knowingly collect personal information from anyone under that age. If you believe your child has provided personal data to us, please contact us for deletion.

9. Security and Data Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is 100% secure.

We retain your information only as long as needed to provide Services, comply with legal obligations, and resolve disputes.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of your data.
  • Correction: Ask us to correct inaccurate data.
  • Deletion: Request we delete your data, subject to legal exceptions.
  • Portability: Receive a structured copy of your data.
  • Opt-Out: Object to marketing or data sharing for advertising purposes.

To exercise any of these rights, contact us using the information at the end of this Policy. We may request identity verification before processing your request.

11. International Transfers

Your personal data may be processed outside Canada, including in the U.S. or EU. If so, we take appropriate measures to ensure that cross-border data transfers comply with applicable privacy laws such as PIPEDA and the GDPR.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date above. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your rights, please contact us at:

Email: hello@sundaebliss.com