Refund policy

Effective Date: June 24, 2025

Refunds & Returns Policy

We want you to feel confident about your purchase at Sundae Bliss. Please review our policy below:

Returns:

Trying something new can feel like a risk — especially when it comes to your skin.

That’s why we offer a simple 30-Day Love It Guarantee.

If you’re not completely happy with your Blue Moon within the first 30 days, just let us know and we’ll make it right. No stress, no complicated process.

We do recommend using your product consistently for at least a few applications to truly experience the difference.

Have questions about how to use it or need personalized suggestions? Email us anytime at hello@sundaebliss.com — we’re happy to help.

We are not able to make changes or add additions to orders once they are placed.

Return shipping charges are the buyer's responsibility.
PLEASE EMAIL hello@sundaebliss.com FOR RETURN ADDRESS.

For any damaged product claims, please email us with photos of:

  • The exterior and interior of the shipping box (even if it appears undamaged)

  • The damaged product and its packaging

These images are required to process your request and file a claim.

Please Note: We are not responsible for lost or delayed return shipments. We recommend using a tracked and insured shipping method. U.S. returns may be subject to customs or duty fees, which will be deducted from your refund if applicable.

Exchanges:

We replace items only if they arrive defective or damaged. If this applies, contact us at hello@sundaebliss.com

Shipping:

To return your product, please mail it to:

1107 8 Ave NE

Calgary, AB T2E 0S7

Shipping costs are non-refundable. If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

⚖️ Legal Notice for Alberta & Canadian Residents

This policy complies with Alberta’s Consumer Protection Act and Canada’s Competition Act. While online businesses are not required to accept returns for hygienic products, we are committed to fair customer service. If a product is defective or misrepresented, you may be eligible for a remedy under Canadian consumer law.

📬 Contact Us

If you have questions about your order or this policy, please contact us at:
Email: hello@sundaebliss.com